Returns & Exchanges
At REDMAGIC, we stand by the quality of our gaming hardware and offer a 15-day return window for items in original condition. If you are not completely satisfied with your purchase, we provide a streamlined process to ensure a quick resolution.
Initiate Request
Contact our support team within 15 days of delivery with your order number and reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare Package
Securely pack your device in its original packaging, including all cables, manuals, and accessories to ensure eligibility for a full refund.
Shipping
Affix the provided shipping label or use a tracked courier service to send the package to our designated regional service center.
Inspection & Refund
Once our technicians verify the device's condition, your refund or exchange will be processed within 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing